Privacy Policy
1. Introduction
Oak Park Denture Clinic (“we,” “our,” or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We collect personal information necessary to provide our denture services and manage patient care effectively. This may include:
Name, contact details, date of birth, and emergency contact information.
Medical history, dental records, and treatment details.
Payment and health insurance details.
This information is collected directly from you through consultations, forms, telephone interactions, or electronic communications.
3. How We Use Your Information
We use your personal information to:
Deliver dental services and manage patient care.
Schedule and confirm appointments.
Communicate treatment plans and follow-up care.
Process payments, manage insurance claims, and maintain accurate records.
Comply with legal and regulatory requirements.
4. Disclosure of Your Information
Your personal information will not be disclosed to third parties unless:
Required by law.
Necessary for your dental care and with your consent (e.g., referrals to other health practitioners).
For administrative purposes related directly to our clinic operations.
We do not share your information for marketing purposes with third parties.
5. Protecting Your Information
We take reasonable steps to protect your personal information against unauthorised access, misuse, or loss by:
Securely storing physical and electronic records.
Training our staff in privacy and confidentiality.
Regularly updating security practices and technology.
6. Accessing and Updating Your Information
You have the right to access or update the personal information we hold about you. If you wish to do this, please contact our clinic directly. We will respond to your request promptly.
7. Privacy Concerns and Complaints
If you have any concerns or complaints about our handling of your personal information, please contact our clinic directly:
Oak Park Denture Clinic
Phone: (03) 9306 5432
We will investigate your concerns and respond to you promptly.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as necessary. Any changes will be effective immediately upon publication on our website.
9. Overseas Disclosure
We do not disclose your personal information to overseas entities.
Contact Information
If you have any questions about this Privacy Policy, please contact Oak Park Denture Clinic directly.
This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
