Oak Park Denture Clinic — Privacy Policy

1. About Us

Oak Park Denture Clinic (“we”, “our”, “us”) is a registered dental prosthetics practice located at 88 Winifred Street, Oak Park.

Phone: (03) 9306 5432
Website: https://oakpark-dentureclinic.com.au

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. The Information We Collect

We collect and store personal information that is reasonably necessary to provide safe, high-quality dental prosthetic care. This may include:

• Contact details — name, address, phone number, email
• Health information — medical history, denture history, medications, allergies
• Treatment records — clinical notes, impressions, scans, photographs
• Payment information — invoices, receipts, health fund details
• Other information you provide during consultations or via forms

3. How We Collect Information

We collect personal information:

• Directly from you during appointments, phone calls, emails, online forms, and consent documents
• From your authorised representatives (e.g., family member or carer)
• From other health professionals when you have provided consent
• Through our website when you submit an enquiry

4. Why We Collect Personal Information

We collect your personal and health information so we can provide you with safe, accurate, and effective denture services, including to:

• Fabricate dentures that fit comfortably and function well
• Communicate with you about appointments, treatment plans, and follow-up care
• Coordinate with other health professionals (with your consent) to ensure continuity of care
• Maintain accurate clinical records as required by law
• Process payments and health fund claims
• Meet legal and regulatory obligations relating to healthcare and record-keeping

We only collect information that is reasonably necessary to deliver high-quality denture care and operate our clinic safely and responsibly.

5. How We Store Information

Your information is stored securely in both electronic and physical formats.

We use secure practice-management systems, password protection, restricted staff access, and locked storage for physical files.

6. How We Use and Disclose Your Information

We may use or disclose your information for purposes directly related to your care, including:

• Communication with dentists, specialists, or other health providers involved in your treatment
• Sending referrals or receiving clinical information
• Administrative tasks such as billing and practice management

We will not share your information with third parties for marketing or unrelated purposes without your consent.

7. Website Enquiry Forms, Cookies and Analytics

Our website uses Google Analytics and Google Tag Manager, which set cookies to help us understand how visitors use the site. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings.

Enquiries submitted through our website contact form are delivered to us by a third-party form-processing service whose servers may be located outside Australia. Please do not include detailed health information in website enquiry forms — for anything involving your medical or denture history, call us on (03) 9306 5432 so we can record it directly in our secure clinical systems.

8. Overseas Disclosure

Apart from the website enquiry form described in section 7, we do not routinely disclose personal information outside Australia.

If overseas disclosure becomes necessary (e.g., specialist laboratory work or cloud-based storage), we will:

• Inform you where the information is going
• Identify the country where possible
• Obtain your consent before disclosure

9. Accessing and Correcting Your Information

You may request access to your personal information or ask for corrections if you believe it is inaccurate or incomplete.

We aim to respond to all requests within 30 days.

Requests can be made by contacting us by phone or via our website.

10. How to Make a Privacy Complaint

If you believe your privacy has been breached, you can lodge a complaint with us directly. We will respond within 40 days and work with you to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

11. Data Retention and Secure Destruction

We retain personal information only for as long as required by law and clinical guidelines. When no longer required, information is:

• securely destroyed, or
• permanently de-identified

12. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.